I've been a customer with Jeff's for a couple of years with my 3 cars - mine, my wife's and my son's. Last week I called to schedule an appt because the check engine light came on, and the guy on the line said it would cost about $150 just to hook-up the car to the diagnostic-computer but I will only pay the fee if I decide not to do the job there, if I did the repairs they would waive the $150 fee - so I said ok. The next day when they called me with the diagnostic and the amount it would cost for the repairs, I noticed they've added the $150 to the repairs. Told them that was not what we agreed on the phone, after going back and forth on this and even talking with a guy who claimed to be a general manager the issue was not resolved to my satisfaction. Told him they would be losing 3 customers to which he didn't seem to care. Tell them to put it in writing.
We are sorry for any misunderstanding that occurred, Nelson. It has never been our policy or stated to any client to waive testing labor. After a call from you, we played the phone recording to make sure the general manager didn’t make a mistake, as that manager is no longer employed here. The recording did confirm that this fee was not waived, and we emailed it to you for review. Please know that we value your business, and we appreciate you reaching out with your concern.
- Jeff's Automotive, Inc