Premium, guaranteed work for a premium price. Either a good thing or a bad thing depending on your situation. This place charges a labor rate similar to a dealership. They also guarantee every repair they do for a significant amount of time/mileage. They also offer free rental vehicles while your car is being serviced. This place has big advantages or disadvantages depending on your situation. Regardless, they are very upfront about what they are. If your car is newer or you want a guarantee for major work, consider this place. If you have a newer car that you would otherwise take to a name-brand dealership, I’d come here instead. If your car is older and you are trying to make necessary fixes when things break at a affordable cost, don’t go here. I have a nearly 20 year old car with nearly 210,000 miles. If my exhaust needs to be repaired or replaced, I will go somewhere else. The car is not going to last much longer, and there are other places that will do quality work on your car but not with a 3 year guarantee and new OEM parts. There is nothing shady at Jeff’s. They just have their pros and cons. If I get a new car, perhaps I’d come here.